This document outlines the terms and conditions for using the cloakskincare.com website (“Website”), an online service operated and managed by Elevate Healthcare. By using the Cloak Skincare service, you agree to these terms and conditions (“User Agreement”), which are effective indefinitely. You are bound by these terms every time you access the Website. If you have any questions about this agreement, please contact us at support@cloakskincare.com or call us at +91-9084225976. We may change these terms from time to time without notice, so it’s your responsibility to review them regularly.

Ownership of Rights:

You may use the Website and its contents for personal, non-commercial purposes only. Any other use, including copying or storing any part of the Website, is prohibited without Cloak Skincare’s explicit permission. All information on the Website is protected by copyright and other intellectual property laws. Some content may be owned by third parties. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, repost, perform, display, or commercially exploit any content from the Website.  

Accuracy of Content and Invitation to Offer:

We strive to provide accurate information, including pricing and product descriptions. However, errors may occur. All prices are displayed inclusive of GST [and exclusive of service tax, if applicable]. Packaging may vary. Weights, dimensions, and capacities are approximate. We try to display product colors accurately, but your monitor’s display may not perfectly reflect the actual color. All products and information on the Website are an invitation to offer. Your order is your offer to purchase, subject to this User Agreement. We can accept or reject your offer in whole or in part. Order acceptance occurs upon product dispatch. We may dispatch items in multiple shipments. No action by Cloak Skincare before dispatch constitutes order acceptance. We will notify you by email or phone to confirm order receipt and dispatch.

Usage Restrictions:

You agree not to use the Website to: disseminate unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or objectionable material; transmit material that encourages criminal conduct or breaches any laws; gain unauthorized access to computer systems; interfere with others’ use of the Website; breach any applicable laws; interfere with networks connected to the Website; or make unauthorized copies of copyrighted material. You are also prohibited from: hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing information that: belongs to another person without their permission; is harmful, harassing, defamatory, obscene, or otherwise unlawful; can harm minors; infringes intellectual property rights; violates any law; is misleading or offensive; impersonates another person; contains viruses or harmful code; or threatens national security. Further restrictions include: violating website security; transmitting disruptive or competitive information; submitting false information; making unsolicited communications; using automated tools to access the Website; attempting to reverse engineer the Website; copying Website content; or framing or hotlinking Website content.

Quantity Restrictions:

We reserve the right to limit the quantity of items purchased per person, household, or order. We will notify you if such limits apply. We may also refuse sales to anyone at our discretion.

Pricing Information:

We strive for accurate pricing, but errors may occur. We cannot confirm a price until after you order. If a product is listed at an incorrect price, we may refuse or cancel any orders for that product, unless it has already been dispatched. We may contact you for instructions or cancel your order. Your offer is not accepted until the product is dispatched. We may modify the price before dispatch. If we accept your order, your card will be charged. If we cancel after payment, the amount will be refunded. Prices and availability are subject to change. Promotional offers and discounts are limited. Coupon codes may have restrictions.

Indemnity:

We disclaim all warranties and conditions. We are not liable for any loss or damage arising from Website use. This Agreement is governed by Indian law, and disputes will be subject to arbitration in Dehradun, Uttarakhand by a single arbitrator. You agree to indemnify Cloak Skincare, its employees, directors, officers, and agents from any claims arising from your actions or inactions related to the Website.

Eligibility to Use:

Website use is restricted to those who can form legally binding contracts. We may terminate your membership and access at our discretion. The Website is not available to suspended or terminated members. If you are registering as a business, you must have the authority to bind the entity to this agreement. We make no representations that products are appropriate or available outside India. We deliver only within India. Some states restrict interstate sales, and we may reject orders from those states.

Privacy:

Information you provide is voluntary. You can withdraw your consent at any time, but it won’t be retroactive. You can access, modify, correct, and delete your data. We may keep copies of your original information. We automatically receive your IP address, operating system, browser, and ISP information. This information is used to improve our service. We use cookies for technical administration, research and development, and administration. We may allow third parties to place cookies, but we do not store personally identifiable information in cookies. We may record phone calls. We do not allow third-party advertisements. We are not responsible for viruses or damages from Website use. Your only remedy for dissatisfaction is to stop using the Website. This privacy policy applies to all our websites, services, and apps. We are not responsible for third-party websites linked from our site. We may enable communication between users, and we are not liable for misuse of information shared this way. We value your privacy and will address your concerns. We do not disclose personal information to advertisers.

Refusal of Service:

We reserve the right to refuse service to anyone at any time. We may suspend or cancel the service due to technical problems.

Financial Details:

You confirm that your financial details are accurate and that you will not use an unlawfully obtained card. We are not liable for credit card fraud. We may recover costs and legal fees from those who use the Website fraudulently.

Communication:

By using the Website, you consent to electronic communication from us (email, SMS, WhatsApp, Website notices).

Website Feedback, User Comments, and User Generated Content:

All comments and feedback you submit become our property. We can use them for any purpose without compensation. We are not obligated to keep comments confidential, pay you for them, or respond to them. You agree that your comments will not violate any third-party rights or contain offensive material. We may monitor and remove comments. You grant us the right to use your name with your comments. You are responsible for your comments and agree to indemnify us from any claims arising from them.

Copyright & Trademark:

We and our suppliers reserve all intellectual property rights in the Website’s content. You may not use the Website’s content for any purpose other than personal, non-commercial use. The Cloak Skincare name and logo are trademarks of Cloak Skincare. All other marks are the property of their respective owners. You may not use any marks displayed on the Website. We are not responsible for third-party website content. All materials on the Website are for personal, non-commercial use. You may download content for personal use only. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit any content. All software is our property or licensed to us and is protected by copyright laws.  

Objectionable Material:

You may encounter content that you find objectionable. You agree to use the Website at your own risk, and we have no liability to you for such content.

Termination:

This agreement may be terminated by you or us. You must stop using the Website and destroy all downloaded materials upon termination. Our rights to your comments survive termination. You are still obligated to pay for orders placed before termination.

Limitation of Liability and Disclaimers:

The Website is provided “as is” without warranties. We are not liable for any damages arising from Website use. Our liability to you is limited to the amount you paid for your order. We make no warranties about the accuracy or reliability of Website content. We are not liable for delays, interruptions, or data corruption.

Website Security:

You are prohibited from violating Website security. This includes unauthorized access, attempting to breach security measures, interfering with service, sending unsolicited email, and forging headers. We will investigate security violations and cooperate with law enforcement. You agree not to interfere with the Website’s operation or use automated tools to access it.

Entire Agreement:

This agreement is the entire agreement between you and us regarding the Website. If any part of this agreement is invalid, the remaining parts will still apply. Our failure to act on a breach does not waive our right to act on future breaches.